Conductors may check anyone’s government-issued photo ID and ticket. At the discretion of the Federal Transportation Security Administration (TSA), police officers may conduct random passenger ticket and identification checks on board trains. Security policies also require that all carry-on baggage be visibly tagged with your name and address.
Please report any unmarked or unattended items or suspicious activity immediately to the conductor, station agent, or train crew. In the event of an emergency notify a member of the train crew, contact the Amtrak Police Department at 800-331-0008 (or text APD11), or call 911.
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Amtrak Guest Rewards
For information on the Amtrak Guest Rewards program, call 1-800-307-5000 or visit www.amtrak.com/guestrewards. There you can check your balance, view benefits, and redeem points.
Stations
The Capitol Corridor has both staffed and unstaffed stations along our route. Staffed stations have agents available to personally assist with ticket purchases, customer service needs, and questions. Restrooms, bike storage, and other amenities are ...
Receipt Copy
To obtain a copy of your receipt, you can contact Amtrak directly, using their online form or by calling 1-800-USA-Rail or 1 (800) 872-7245.
Refunds and Transportation Credits
Single-ride and round trip tickets are fully refundable without any change or cancellation fees, if canceled prior to your original departure date on amtrak.com. As the service provider for the Capitol Corridor, Amtrak has established guidelines for ...
Lost and Found
Think you've lost or misplaced an item? Reporting lost items: Please submit a Lost Item Report through Amtrak in order to locate your item. Once you fill out the online form you'll get an email with your Lost Item ID tracking number. Their team will ...